Refund Policy

Refund and Return Policy

Last Updated: 01.06.2026

At Raso Crystals, we take immense pride in providing you with the highest quality, ethically sourced stones. Because our products are used for spiritual healing, energy work, and manifestation, we maintain a strict policy to ensure the energetic integrity of every item we sell.

By purchasing from www.rasocrystal.com, you agree to the following strictly enforced terms.

1. All Sales Are Final

Due to the deeply personal and energetic nature of our authentic crystal bracelets and raw stones, all sales are final. We do not accept returns, exchanges, or issue refunds for buyer’s remorse, change of mind, or sizing issues. Please review your cart, wrist size, and shipping address carefully before completing your purchase.

2. Natural Stone Variations (Not Considered Defects)

Our raw healing crystals and gemstone beads are 100% natural earth materials. Therefore, no two stones are perfectly identical.

  • Imperfections are Natural: Variations in color, shape, size, weight, and the presence of natural inclusions, divots, or internal "cracks" are completely normal.

  • No Refunds for Variations: These natural characteristics are proof of the stone's authenticity and are not considered defects or damages. We do not issue refunds or exchanges based on these natural variances.

3. Damage in Transit Exception

We securely pack every order to ensure your Money Magnet Bracelets and crystals arrive safely. However, if your item arrives physically broken or damaged due to rough carrier handling, we are here to help under the following strict conditions:

  • 48-Hour Window: You must contact us at vakiriaindia@gmail.com within 48 hours of the package being marked as "Delivered."

  • Photographic Evidence Required: Your email must include clear, well-lit photos of the damaged item, the internal packaging materials, and the exterior shipping box.

  • Resolution: Upon reviewing your evidence, if the damage is verified as transit-related, we will, at our sole discretion, issue a replacement of the same item or provide store credit. We do not issue cash/credit card refunds for transit damage.

4. Lost, Stolen, or Undelivered Packages

As outlined in our Shipping Policy, Raso Crystals transfers liability to the buyer the moment a package is handed over to the shipping carrier.

  • Incorrect Address: We will not issue refunds or send replacements if a package is lost or returned to us due to an incorrect or incomplete address entered by the customer at checkout.

  • Marked as Delivered: If the carrier’s tracking shows your package was "Delivered," Raso Crystals is not legally or financially responsible if the package is subsequently stolen, misplaced, or unretrievable. You will need to file a claim directly with the shipping carrier.

5. Non-Refundable & Non-Returnable Items

Under no circumstances do we accept returns or issue refunds for the following:

  • Custom-designed bracelets or personalized jewelry.

  • Items purchased during a sale, clearance event, or using a discount code.

  • Services, such as our Crystal Cleansing & Energizing Service.

  • Gift cards.

6. Order Cancellations

Because our fulfillment team works quickly to process and pack your high-vibration items, we can only accept order cancellations within 2 hours of the order being placed. Once an order has been processed or shipped, it cannot be canceled or modified.

Contact Us

If you have any questions regarding this policy or need to report a transit-damaged item, please contact our support team: